Posts by Jenna Chouinard

A new milestone in developing strategic financial leaders  At Next Level Now, we’ve always believed that great finance leaders do far more than report numbers. They influence decisions, improve accountability, and help businesses achieve sustainable growth. Today, we’re proud to announce an important milestone that strengthens our commitment to that mission.  Next Level Now is now an approved provider of…

Growth Creates Complexity. EOS Creates Clarity. There’s a point in every growing business when success starts to introduce new challenges. What once felt simple begins to feel complicated. Teams grow, communication becomes more difficult, priorities multiply, and leaders find themselves spending more time solving problems than driving the business forward. The entrepreneurial spirit that fueled…

AI Won’t Replace MSPs. But It Will Replace MSPs That Don’t Become Strategic Advisors.  Artificial intelligence has quickly become the loudest conversation in the managed services industry.  Every day brings another AI announcement, another automation platform, another Copilot feature, and another prediction that AI will completely transform IT services.  But during Next Level Now’s recent webinar, Turning…

Most MSPs don’t have a revenue problem. They have a revenue leak problem. On paper, many Managed IT Service Providers appear profitable. Revenue is growing. Clients are signing agreements. Technicians are busy. But behind the scenes, profits are quietly disappearing through operational inefficiencies, poor financial visibility, pricing mistakes, and unmanaged service delivery costs. The result?…

Choosing the right Managed Service Provider (MSP) can have a major impact on your company’s productivity, cybersecurity, and long-term growth. Whether you are a small business looking for IT support or a growing company needing a complete technology strategy, finding the best MSP for your business is critical. At Next Level Now, we work closely…

The 2026 Kaseya State of the MSP Report highlights a major shift in how managed service providers grow, compete, and scale. Based on insights from more than 1,000 MSPs worldwide, the data confirms a clear trend. Growth is still available, but it now requires sharper strategy, stronger positioning, and better execution. For MSP leaders, the…

If your business is growing but starting to feel chaotic, priorities slipping, accountability getting fuzzy, and execution slowing down, you’re not alone. Scaling is where many organizations begin to struggle. That’s exactly why frameworks like EOS® (Entrepreneurial Operating System) exist: to bring clarity, alignment, and traction to growing businesses. Before we dive in, it’s worth…

Most Managed Service Providers (MSPs) believe they understand their cost of goods sold (COGS). They include technician payroll, maybe a few tools, and call it done. On paper, the business looks strong, with gross margins often sitting comfortably above 50%, sometimes even higher. But when you dig deeper, the story changes. The reality is that…

Most MSPs don’t hit a ceiling because customers stop buying. Growth usually stalls because value is quietly leaking out of the business. Pricing adjustments never get applied. Teams aren’t fully utilized. Expenses expand over time without review. Cash gets tied up in ways that limit flexibility. In our recent webinar with Flexpoint, we explored the…

For most MSPs, compensation is the largest controllable expense on the P&L. It’s also the most misunderstood. When compensation plans are unclear, misaligned, or copied from the wrong industries, they quietly erode gross profit, damage morale, and drive away your best people. And in today’s market, losing an A-player doesn’t just hurt, it can cost…