Posts by Jenna Chouinard

As an MSP owner, you’ve probably asked yourself questions like:  If those questions sound familiar, you may not have a bookkeeping problem.  You may have a financial leadership problem.  That’s exactly where a Chief Financial Officer (CFO) comes in. What Is a CFO?  A Chief Financial Officer (CFO) is the executive responsible for helping a business make smart financial decisions.  While accountants record what…

If you’re like most MSP owners, January started with ambitious goals.  You set revenue targets. Built a budget. Planned new hires. Identified growth initiatives. Maybe you even established quarterly Rocks to keep your team focused.  Now it’s the end of July.  The question isn’t whether you’ve been busy. The question is:  Are your financial plans still aligned with where your business is today?  The second half of the year is often…

A new milestone in developing strategic financial leaders  At Next Level Now, we’ve always believed that great finance leaders do far more than report numbers. They influence decisions, improve accountability, and help businesses achieve sustainable growth. Today, we’re proud to announce an important milestone that strengthens our commitment to that mission.  Next Level Now is now an approved provider of…

Growth Creates Complexity. EOS Creates Clarity. There’s a point in every growing business when success starts to introduce new challenges. What once felt simple begins to feel complicated. Teams grow, communication becomes more difficult, priorities multiply, and leaders find themselves spending more time solving problems than driving the business forward. The entrepreneurial spirit that fueled…

AI Won’t Replace MSPs. But It Will Replace MSPs That Don’t Become Strategic Advisors.  Artificial intelligence has quickly become the loudest conversation in the managed services industry.  Every day brings another AI announcement, another automation platform, another Copilot feature, and another prediction that AI will completely transform IT services.  But during Next Level Now’s recent webinar, Turning…

Most MSPs don’t have a revenue problem. They have a revenue leak problem. On paper, many Managed IT Service Providers appear profitable. Revenue is growing. Clients are signing agreements. Technicians are busy. But behind the scenes, profits are quietly disappearing through operational inefficiencies, poor financial visibility, pricing mistakes, and unmanaged service delivery costs. The result?…

Choosing the right Managed Service Provider (MSP) can have a major impact on your company’s productivity, cybersecurity, and long-term growth. Whether you are a small business looking for IT support or a growing company needing a complete technology strategy, finding the best MSP for your business is critical. At Next Level Now, we work closely…

The 2026 Kaseya State of the MSP Report highlights a major shift in how managed service providers grow, compete, and scale. Based on insights from more than 1,000 MSPs worldwide, the data confirms a clear trend. Growth is still available, but it now requires sharper strategy, stronger positioning, and better execution. For MSP leaders, the…

If your business is growing but starting to feel chaotic, priorities slipping, accountability getting fuzzy, and execution slowing down, you’re not alone. Scaling is where many organizations begin to struggle. That’s exactly why frameworks like EOS® (Entrepreneurial Operating System) exist: to bring clarity, alignment, and traction to growing businesses. Before we dive in, it’s worth…

Most Managed Service Providers (MSPs) believe they understand their cost of goods sold (COGS). They include technician payroll, maybe a few tools, and call it done. On paper, the business looks strong, with gross margins often sitting comfortably above 50%, sometimes even higher. But when you dig deeper, the story changes. The reality is that…