Posts by Jenna Chouinard

If your business is growing but starting to feel chaotic, priorities slipping, accountability getting fuzzy, and execution slowing down, you’re not alone. Scaling is where many organizations begin to struggle. That’s exactly why frameworks like EOS® (Entrepreneurial Operating System) exist: to bring clarity, alignment, and traction to growing businesses. Before we dive in, it’s worth…

Most Managed Service Providers (MSPs) believe they understand their cost of goods sold (COGS). They include technician payroll, maybe a few tools, and call it done. On paper, the business looks strong, with gross margins often sitting comfortably above 50%, sometimes even higher. But when you dig deeper, the story changes. The reality is that…

Most MSPs don’t hit a ceiling because customers stop buying. Growth usually stalls because value is quietly leaking out of the business. Pricing adjustments never get applied. Teams aren’t fully utilized. Expenses expand over time without review. Cash gets tied up in ways that limit flexibility. In our recent webinar with Flexpoint, we explored the…

For most MSPs, compensation is the largest controllable expense on the P&L. It’s also the most misunderstood. When compensation plans are unclear, misaligned, or copied from the wrong industries, they quietly erode gross profit, damage morale, and drive away your best people. And in today’s market, losing an A-player doesn’t just hurt, it can cost…

Next Level Now (NLN), a leading provider of CFO-led financial and operational services for growth-focused companies, today announced a defining milestone in its evolution. Brandi Bonds, previously a shareholder and Managing Partner, has expanded her ownership by acquiring Founder Ken Peterson’s shares and will step into the role of Chief Executive Officer. Sonja Fridell Pomerleau,…